Felipe Celada

Felipe Celada is an accomplished IT Operations Supervisor at Shyft Global Services, where responsibilities include overseeing the Technical Support Team L1 and monitoring performance metrics. Previously, Felipe held several roles at DXC Technology, including Technical Trainer and Team Lead, where training and evaluation of computer applications were primary duties, and Case Management Specialist, focusing on ticket analysis and compliance. Felipe's earlier experience at SYKES Costa Rica encompassed various positions, from Technical Support Specialist and Team Lead to Customer Service & Sales SME, demonstrating strong capabilities in technical support, sales strategy implementation, and customer service. Felipe’s education includes completion of a program at Virtual Learning Academy.