Julia Lusala is a Technical Support Engineer at Sigma Computing since May 2024, previously serving as a Client Solutions Analyst at Simon Data from August 2022 to May 2024, where technical support was provided for ten client accounts and optimization opportunities were identified. Prior experience includes working as a Business Analyst in Quality Assurance at JMI Laboratories, where business workflows were analyzed and quality assurance protocols were enhanced, as well as serving as an IT Help Desk Technician at Mercy Iowa City, focusing on database security and patient confidentiality. Julia holds a Bachelor of Business Administration in Business Analytics and Information Systems from the University of Iowa and a High School Diploma from Iowa City High School.