Anthony Hilton is a seasoned professional with extensive experience in resource planning and workforce management. Currently serving as a Resource Planning Architect at Sigma Connected Group since September 2023, Anthony previously held the role of WFM Optimisation Manager at Teleperformance from January 2021 to September 2023. Anthony's career includes positions such as Business Intelligence Analyst and Resource Planning Analyst at Kognitiv Corporation and Teleperformance, as well as a Senior Resource Planning Analyst at JD Williams, where responsibilities evolved into an outsourcing management role. Anthony began in sales as a Telesales Operative at FCAS Ltd and held various customer service positions, including a Foundation Sales Centre Integration Analyst at IBM and a Suite Attendant at SMG Europe. Anthony holds a Bachelor of Science (BSc) in Business Information Technology from The Manchester Metropolitan University.