Sapna Mohan currently serves as the Head of Customer Experience at And Begin since October 2023, building and managing the Customer Experience team. Previously, Sapna held the same position at Skin + Me starting in June 2020, where responsibilities included overseeing the Customer Experience team and implementing effective processes and policies. Prior experience includes a role as Brand Executive at Harry's, Inc. from June 2017 to January 2020, where tasks involved managing brand campaigns, improving product aesthetics, tracking marketing assets, and social listening. Earlier, as a Customer Experience Team Lead at Harry's, Sapna ensured proper staffing, provided team training, and maintained high quality standards. Starting as a Customer Experience Associate at Harry's, Sapna excelled in customer service and team collaboration. Academic qualifications include a Bachelor's degree in Economics & Political Science from McMaster University and a Diploma in Professional Interior Design from the National Design Academy.
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