Marco Duque

Marco Duque is an IT Consultant at Smart Consulting since January 2024, drawing on extensive experience in technical support and customer service. Previously, Marco served as a Technical Support Specialist at FARFETCH, where responsibilities included issue resolution through JIRA, incident management, and knowledge article creation in Confluence. Prior to FARFETCH, Marco worked as a Senior Business Support Technician at Super Bock Group, providing technical consultancy for SAP processes, and as an Account Manager at Unicer, managing a customer portfolio. Additional experience includes technical support roles at Rhmais, assisting customers with mobile device configurations, and as a Store Assistant at Blockbuster, focusing on customer service and inventory management. Marco's educational background includes ongoing studies at ISTEC.