Joanne Holt

Joanne Holt currently serves as a Service Architect at Smart DCC, a position held since April 2020. Prior to this role, Joanne gained extensive experience at BT from December 2015 to April 2020, focusing on performance management across customer-centric and people KPIs as a Performance Professional. Additionally, Joanne held various managerial roles at BT and BT Wholesale, including Team Manager positions and Channel Manager-Customer Complaints Lead from November 2014 to January 2016 and August 2000 to November 2014, respectively. Joanne's educational background includes a GCSE obtained at Bankfield from 1993 to 1998.