Hernadi Budisantoso

Hernadi Budisantoso has extensive experience in retail management, currently serving as a Store Manager at Smart & Final since November 2005, overseeing daily operations with a team of over 40 associates and handling a customer base of more than 2000 daily. Responsibilities include ensuring compliance with labor, health, and safety protocols, training associates to enhance teamwork and leadership skills, and maintaining a high customer satisfaction score of 94.6%. Hernadi has successfully driven a 10% increase in annual sales through improved customer engagement and associate development. Previous positions at Smart & Final include Senior Assistant Manager, Liquor Department Lead, and others, demonstrating a broad range of skills in operations, merchandising, and team leadership. Additionally, Hernadi served as a Brand Ambassador for DENT agency in 2018 and holds an Associate's degree in Business from Skyline College, with ongoing studies at Fresno City College.