Gavin Koontz

Gavin Koontz is a seasoned professional with extensive experience in account management, marketing, and customer service. Currently serving as a Senior Account Manager at Contactability by SmartFinancial since January 2017, Gavin achieved the recognition of Account Manager of the Year in 2021, generating $1.6 million in revenue. Prior roles include Marketing Assistant at Millennial Marketing Consultants, where skills in B2B client acquisition and content management for a YouTube Channel were developed, and Customer Service Specialist at Creative Outdoor Distributor, focusing on EDI sales and customer relations. Early career experience at Walmart involved significant management responsibilities, overseeing various departments and ensuring compliance with customer service standards. Gavin holds a Bachelor of Science in Retailing and Consumer Sciences from the University of Arizona.