Serge Laflamme is retired in June 2018, Mr. Laflamme has thirty years of experience within the Desjardins Group, notably as Director of Development, Director of the Business Service Center, then of the Desjardins Business Center, and finally General Manager of the Caisse Desjardins de Granby–Haute-Yamaska. As part of his duties, he acquired solid expertise in business development, management of high-performance teams, development of organizations and people, governance and risk management, as well as strategic planning.
He holds a bachelor's degree in business administration (accounting option) from the University of Sherbrooke and a master's degree in administration specializing in management and organizational development from the Université Laval. Since June 2019, he has been a lecturer at the School of Management of the University of Sherbrooke.