Ilari Nieminen

Ilari Nieminen is an experienced professional with a diverse background in customer service and technical support. Currently serving as Delivery Manager and Practice Lead at Sofigate since March 2020, Ilari previously held significant roles at OpusCapita, including Head of Customer Service and Head of Global Service Desk, where leadership encompassed teams across multiple countries and services. Prior to OpusCapita, Ilari worked at Itella Information Oy in various managerial positions, including Senior Manager of Service Desk, focusing on establishing a customer service competence center in Estonia and implementing ITIL-based processes. Earlier roles include Senior Technical Support Engineer at Itella Information Logistics Oy and Technical Support Engineer at Elma Oy, both centered on B2B EDI and eInvoicing support for Finnish customers.