Suellen C. Oliveira Avila

Suellen C. Oliveira Avila is an experienced professional in the field of customer success, currently serving as an Analista de Customer Success Pleno at Softplan since December 2024. Prior to this role, Suellen worked at ZENVIA, where a trajectory from managing a Low Touch portfolio to being promoted to Mid Touch and subsequently High Touch occurred within a year, earning recognition for performance. Experience also includes a position as a Customer Success Analyst at TAQE, where Suellen successfully implemented a new client portfolio and collaborated with the CEO on defining success KPIs. Suellen co-founded D&S Promoções e Eventos, a trade marketing agency focused on delivering quality services, and managed Estilo Pet Store with responsibilities in customer relationship management and digital marketing. Additional roles in event management and fashion design, along with a diverse educational background that includes an MBA in Digital Marketing and certifications in Customer Experience and Customer Success, further highlight Suellen's multifaceted expertise.