James Galvão

James Galvão is a seasoned professional with extensive experience in customer experience management and process improvement across various companies in the insurance and financial sectors. Currently serving as a Consultor de Segmentação de Clientes e Digital at Sompo Seguros, James leads digital transformation projects, customer journey mapping, and data governance initiatives. Prior roles include Customer Experience Manager at Zurich Santander Insurance America, where James managed complaint resolution processes and strategic planning. James has a solid foundation in process management, continuous improvement, and project governance, demonstrated through previous positions at Porto Seguro and Itaú Unibanco. Educational credentials include a Master's in Business Administration focused on Project and Process Management and a degree in Service Design.