Bernabé Abad

Berna Bermudez has extensive experience in customer service and technical support, currently serving as a Technical Support Representative at iQor since September 2019, focusing on troubleshooting technical issues. Prior roles include Financial Advisor at Concentrix, where assistance was provided with customer inquiries and billing, and Technical Service Representative at TeleTech. Berna also worked as a Customer Care Service Representative at GLOBAL INTEGRATED CONTACT FACILITY, managing customer inquiries and complaints. Notably, Berna held an Executive Operations position at TELEPERFORMANCE INC, dealing with one of the largest telecommunications companies in the Philippines. Earlier in the career, Berna contributed as an English Second Language Teacher at BMTLC-English Camp Asia and Talkpaiu Company, instructing non-native English speakers in reading, writing, and conversation, while also preparing tailored lesson plans.