Fiona Baxendale

Fiona Baxendale is a seasoned Learning and Development Specialist currently employed at the South Yorkshire Mayoral Combined Authority since November 2024, where responsibilities include scoping, designing, and delivering corporate inductions as well as managing training providers and LMS systems. Previously, Fiona served as Training Design Manager at Sigma Connected Group from May 2023 to October 2024, focusing on the training content needs of the business. At Wilko, from May 2021 to May 2023, Fiona held roles as Training And Quality Manager and Contact Centre Training Manager, overseeing training quality standards and the development of the customer care team. Fiona's prior experience includes managing learning and development training at Arvato UK, and serving as a Learning & Development Facilitator and Customer Service Team Manager at Capita. Fiona commenced a career in customer service at British Gas as a Complaint Case Manager Agent. Education was completed at Rotherham College.