Ghufran Y.

Ghufran Y. currently serves as the Head of Consumer Experience for the UK & EMEA at Spectrum Brands, Inc., a position held since July 2021. Prior to this role, Ghufran Y. accumulated extensive experience at TalkTalk from April 2009 to September 2020, where responsibilities included Operations Manager, Offshore Manager, and Vendor Manager, overseeing a contract of 800 employees across various global sites, significantly enhancing customer support in complex technical environments. Other notable positions included Digital Outsource Operations Manager and Mobile Outsource Operations Manager, where Ghufran Y. managed substantial teams and budgets while successfully implementing transformation projects that boosted customer satisfaction metrics. Previous roles at Transcom and Tiscali laid the foundation for a well-rounded career in technical solutions and back-office support. Ghufran Y. holds a Master's degree in Managing Information Technology and relevant certifications including ITIL and Prince2 Foundation.