Senior User Researcher, Design Platform

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.

We are looking for a Senior User Researcher to join the Design Platform. Our goal is to scale out product design aspects such as Design Systems, Localization and Visual Merchandising. We are responsible for improving Product Designer Productivity. As a Senior User Researcher, you will help the Design Platform understand our customers, who are also our colleagues: everyone who interacts with our tools, processes and systems. You will build a deep understanding of our users' needs, goals and workflows, turning qualitative user research into insights and artifacts which will craft our impact.

What you'll do

• Work closely with a cross-functional, geographically distributed team of product designers, design systems engineers and operations teams across New York, Stockholm and London
• You develop a deep understanding of different aspects of the Product Design development process and help to identify focus areas for improvements
• Apply thorough analysis to understand and document workflows and processes
• Define, plan, and conduct exploratory user research, including supporting the work of less expert colleagues
• Deliver compelling insights, stories and artifacts to help drive evidence-based product and design decisions
• Develop and innovate on our mixed-methods user research practice and contribute to the wider Insights community at Spotify
• Translates insights in practical recommendations

Who you are

• You have proven experience in user research, with significant expertise in either exploratory qualitative research to identify needs and problems or workflow and task analysis (or both!)
• You hold a degree in psychology, human-computer interaction, or a related field, and/or relevant professional experience
• You are comfortable with planning, prioritizing, conducting, analyzing, and communicating research in a variety of contexts
• You are familiar with quantitative research methods, applying metrics and A/B tests, and able to synthesise quantitative data with qualitative data
• You are a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs

Where you'll be

• Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours.
• Working hours? We operate within the Eastern Standard time zone for collaboration and ask that all be located that time zone.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

Our global benefits

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.
• Spotify On Tour, join your colleagues on trips to industry festivals and events.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.

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