Henna-Riikka Kylmälä

Henna-Riikka Kylmälä is an experienced customer experience professional with a diverse background in various leadership roles. Currently serving as Customer Experience Manager at SRV since August 2021, Kylmälä previously held the position of Head of Customer Experience at Tallink Silja Oy from August 2018 to July 2021. Prior to this, Kylmälä managed Marketing Communications and Customer Experience for KONE Finland and Baltics from December 2016 to August 2018, and spent eight years at KONE Corporation, where responsibilities included Director of Customer Insight and Director of Business Intelligence.