Rachel Vincent

Rachel Vincent is an accomplished leader with extensive experience in customer service and operations management across various sectors. Currently serving as the Director of Customer Service at SSE Energy Solutions, Rachel is responsible for overseeing GB Business Customer and Operations, including billing, debt management, and metering. Prior roles include Contracts Director at Morrison Water Services, where responsibility encompassed leadership of contracts within the Water Division, and Head of Customer Experience at Rightmove, focusing on customer success and strategy. Previous positions at npower and British Gas Business further strengthened expertise in customer service strategy, operations, and debt management. Rachel began their career at Virgin Media, where a variety of leadership roles in customer service and debt management were held. Rachel holds a Bachelor of Arts (BA hons) in Community Management from the University of Bedfordshire.