Katia Maniglia

Katia Maniglia serves as the Head of Service Desk at Stefanini Group since February 2023, overseeing the Service Desk structure and Quality & Customer Experience for Digital Workplace Services in Brazil, managing a diverse client portfolio. Previously, Katia held roles at Grupo CB, focusing on Corporate Governance and project management strategies using Agile and SCRUM methodologies. Other notable positions include Head of Governance and Quality at Agility Networks, and key roles at Robert Bosch GmbH, HDI Brasil, TIVIT, HP, and Microsoft, contributing to various aspects of customer experience, project management, and service delivery strategies. Katia's educational background includes multiple degrees in project management, business administration, and support center management from prestigious institutions such as the University of São Paulo and Fundação Getulio Vargas.