Rikard Davidsson

Rikard Davidsson is an experienced professional in customer care and data analysis, currently serving as a Reporting Specialist at Storio Group since January 2022, focusing on building and maintaining reporting decks to track KPIs using Zendesk and Looker. Prior experience at PhotoBox from September 2011 to January 2022 includes roles as a Data & Insight Analyst, where Rikard supported the Group CS Data and Insight Manager, and developed actionable recommendations across various business areas. Additional roles at PhotoBox included Team Manager for UK customer service operations and Team Leader for the International Team, where Rikard managed, coached, and optimized customer service teams in dynamic call center environments. Initial experience as a Customer Service Representative involved providing administrative support and handling escalated customer inquiries in multiple languages.