Roberto Ascanio

Roberto Ascanio is a seasoned professional in customer support and operations, currently serving as a Partner Success Operations Specialist at Substack since February 2022, having previously held the role of Senior User Support Specialist at the same company. Prior to this, Roberto gained extensive experience at Blueprint Technologies from May 2017 to February 2022, where roles included Escalation Product Specialist/Lead and Bilingual Technical Support Specialist, utilizing bilingual Spanish skills. Roberto started a career at Bank of America as a Client Service Representative from September 2015 to April 2017 and also worked as a Guest Service Representative at Simon Property Group in mid-2016. Roberto holds a Bachelor of Science in Marketing from Penn State University and has academic experience from Universidad Central de Venezuela and Universidad Complutense de Madrid.