Paul Tucker

Paul Tucker is an accomplished customer support leader with extensive experience in the B2B and B2C SaaS sectors. Currently a member of Support Driven, Paul previously served as the Director of Customer Support at EveryoneSocial, where achievements included enhancing organizational efficiency, boosting customer satisfaction scores, and optimizing service provider contracts. As the Director of Customer Support at Accountable2You, Paul implemented successful customer service policies, established performance metrics, and improved departmental output significantly. Earlier roles included management positions at Integrity IT Solutions and Infinite Solutions, where Paul drove operational shifts to subscription models and improved response times through innovative processes. With a solid foundation in technical support and operations from previous positions at IQVIA, Olympic Cabinets, and Northland International University, Paul has consistently demonstrated expertise in enhancing customer experiences and optimizing support operations.