Maksym Mykhalevych

Maksym Mykhalevych is an experienced Service Delivery Manager at Symphony Solutions since January 2017, where responsibilities include managing a managed services team, providing 16x7 service for multiple clients, participating in pre-sales, and driving recruitment processes. Previous roles at Symphony Solutions include Technical Support Manager and Technical Support Coordinator, with a focus on support operation workflow, stakeholder management, and team coordination. Maksym's career began at Zoom Support and TICKETS.UA LLC, where skills in technical support, customer service, and incident resolution were developed. Maksym holds a Master’s degree in Computer Engineering from Lviv Polytechnic National University and completed a Scrum Master Academy course in 2020.