Vaibhav Goyal

Vaibhav Goyal is an accomplished professional in the insurance sector with over 19 years of experience at Tata AIG Life Insurance. Currently serving as Assistant Vice President - Operations since April 2008, Vaibhav Goyal manages a team of 50 personnel and oversees critical customer service initiatives such as Customer Relationship Management and grievance redressal. Previous roles include Senior Manager, where Vaibhav Goyal established the Program Management Office, and Manager, where responsibilities included preparing business cases for operational migration. Earlier experience includes roles as Assistant Manager and Project Manager at AIG, focusing on strategic systems projects and enhancing operational efficiencies. Vaibhav Goyal holds a PGDM in Operations from the Indian Institute of Management, Lucknow, and is a certified Project Management Professional.