Carol Costello

Dr. Carol Costello was appointed as Director of People and Services at the University of Liverpool in November 2019, having spent 9 years as the HR Director (HRD). Carol’s area of responsibility covers Computing Services, External Relations, Marketing and Communications Human Resources and Facilities, Residential and Commercial Services.

Prior to this she was the HRD for Lancashire County Council: managing teams delivering Organizational and Learning and Development, Human Resources, Payroll and Health and Safety Services for over 40,000 employees, (many of them in Lancashire schools) and a number of external partners. Her earlier background was spent leading Corporate and Customer Services at a number of Metropolitan Councils: services such as Finance, Legal and Governance, HR, IT, Revenues and Benefits, Culture and Leisure, Highways and Maintenance.

Carol is a Trustee of the University of Liverpool Pension Fund (ULPF) and works nationally on pensions as a member of the Joint Negotiation Committee for the Universities Superannuation Scheme. In the Liverpool City Region, Carol has pushed forward important schemes such as the pre-apprenticeship scheme, Give Get Go volunteering program and Liv to Give staff volunteering framework, enhancing the University’s civic contribution as an employer.

Carol has a Doctorate (in HE); she is a Chartered Fellow of the Institute of Personnel and Development; holds an MA from Durham University and diplomas in coaching and mentoring.