Ilko Batakliev

Ilko Batakliev is a seasoned design leader with extensive experience in experience design across various industries. Currently serving as SVP and Head of Experience Design at Techcombank, Ilko leads a 40-member team focused on driving the bank's transformational journey. Previous roles include Inclusive Design Lead at bp, where Ilko developed an internal inclusive design learning program, and Head of Product Design at Zopa, where an experience design strategy was advanced. As Global Head of Experience Design at HSBC, Ilko championed design-led innovation and transformed customer experiences across multiple functions. Prior experience includes positions at Radley Yeldar, Virgin Media, TomTom, Philips Design, and Media Catalyst, showcasing a consistent track record of enhancing design maturity and fostering collaboration. Ilko holds a Bachelor's degree in Creative Communication from Inholland University of Applied Sciences and has studied at Sofia University St. Kliment Ohridski.