Julie Baxter-Rudd

Julie Baxter-Rudd has served as the Vice President of Global Support at Elastic since March 2022. Responsible for over 300 engineers over a portfolio of products based on Elastics Search Platform with key focus on Search, Observability and Security. With over 25 years’ experience in the Support field leading large global support teams helping drive global transformational projects targeting customer experience through customer journey mapping, technology enablement, leadership development and team enablement. In recent years Julie has spent time developing Employee Experience programs using Employee Journey mapping and understanding the changing demographics in Tech Staff as the millennials move further up the leadership chain and in a very aggressive talent market.