Retail IT Coordinator

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world’s best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike. 

Tecovas is looking for a Retail IT Coordinator to play a critical role in supporting the growth and operations of our retail fleet. Reporting to the Retail IT Manager, you’ll manage and support the technology systems and devices that power our retail stores, helping to ensure a seamless experience for our employees and customers.

This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX. Candidates must be willing to engage in a flexible work schedule that will include on-call support for the retail store fleet.

What you’ll do:

• Support and maintain IT infrastructure across the retail fleet, ensuring uptime and reliability.
• Provide hands-on IT support for new store openings, including device setup, networking, and configuration.
• Troubleshoot and resolve hardware and software issues in a timely manner to minimize store downtime.
• Manage the provisioning, deployment, and maintenance of retail devices, including POS systems, printers, and tablets.
• Oversee retail network configurations, ensuring secure and reliable connections for each location.
• Work with third-party vendors for services such as networking, hardware repairs, and software troubleshooting.
• Develop and maintain documentation for retail IT systems, processes, and troubleshooting guides.
• Provide frontline IT support for store teams, maintaining excellent customer service during issue resolution.
• Build and participate in an on-call support schedule to address urgent retail IT issues.
• Collaborate with the IT team to improve system monitoring, updates, and compliance processes.
• Occasional travel may be required to support Store Openings and Retail initiatives

Experience we’re looking for:

• 1–3 years of experience in IT support or a similar role, ideally in a retail or multi-location environment, or in retail operations.
• Familiarity with device provisioning, management tools, and networking fundamentals.
• Experience with troubleshooting hardware, software, and networking issues in a fast-paced environment.
• Comfort working with POS systems, printers, tablets, and related hardware.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Knowledge in diagnosing and resolving macOS and iOS hardware, software, and network issues

What you bring to the table:

• A natural curiosity and love for technology, with a desire to learn and grow in your role.
• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical team members.
• Self-starter attitude with a focus on delivering results in a fast-paced, dynamic environment.
• Flexibility to occasionally travel to retail locations and support new store openings.
• A positive attitude and strong sense of ownership over your work.

Full Time Benefits & Perks: 

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary
• Eligibility to participate in Corporate Bonus Program
• Generous employee discounts!

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!