Breno Silva

Breno Silva has over a decade of experience in IT support and service management, currently serving as Coordenador de Suporte at Teknisa since August 2017, with a focus on technical support, system configuration, and call management. Previous positions include Analista de Serviços and Assistente de Serviços at AlmavivA do Brasil, where responsibilities involved restoring files and managing data tapes. Breno also has experience as a Monitor de Qualidade, emphasizing quality assurance in customer service processes, with earlier roles in administrative support at Forte Serviços Administrativos LTDA and additional quality monitoring at Master Brasil | Contact Center. Educational qualifications include a Bachelor’s degree in Information Systems from Centro Universitário UNA and technical certifications in computer maintenance and network administration from Associação de Promoção Humana Divina Providência.