Lolitta Suffian

Lolitta Suffian is an accomplished professional in customer experience management with extensive experience spanning over two decades. Currently serving as Vice President of Customer Experience at Telekom Malaysia, Lolitta leads the development of customer journeys and impactful CX strategies. Previous roles include Head of Customer Experience at BigPay, where transformative strategies were implemented across ASEAN, and Head of Customer Experience at Grab, overseeing significant teams and operations for various services. With a solid background in operational management from companies like Sutherland and CIMB, Lolitta has consistently focused on enhancing customer satisfaction and service quality throughout their career. Educational credentials include a foundation degree in Art History from Whitney College of Art.