Bikash Shaw

Bikash Shaw is an experienced professional in quality management, currently serving as Sr Director of Quality at Teleperformance since August 2024, where responsibilities include overseeing quality for international healthcare and RCM business segments. Prior to this role, Bikash held the position of Director of Quality at Shaip from January 2020 to July 2024, focusing on training AI models and ensuring high customer satisfaction through project management and automation excellence. Previous experience includes significant roles in training operations, compliance, and quality assurance at Jio, Epicenter Technologies, Reliable Business Solutions & Services, Videocon Telecommunications, Integreon, WNSGS, and Progeon Ltd, contributing to a robust background in enhancing quality and customer experience across multiple industries. Bikash holds a Bachelor of Commerce degree from the University of Calcutta.