Jing Marzol

Jing is an Escalations Manager supporting the BCX Mobility Customer Service and Support bringing a resolution-driven approach to balancing exceptional customer experience with business objectives. His expertise lies in effectively mitigating risks, resolving customer concerns, and addressing critical issues to minimize CCTS complaints and prevent business losses.

With a proven ability to navigate complex challenges, he collaborate closely with cross-functional lines of business (LOBs) and spearhead initiatives that enhance operational efficiency and service quality. Strategic-leader ensuring a seamless alignment between customer satisfaction and organizational goals.

In addition to his professional achievements, he’s a Licensed Professional Teacher with a Bachelor’s Degree in Secondary Education, majoring in Agri-Fishery Arts. His academic foundation enriches his problem-solving capabilities, organizational skills, and ability to manage diverse teams and stakeholders effectively.