Ivanna Ortega

Ivanna Ortega is a seasoned professional with extensive experience in customer success and project management within the banking sector. Currently serving as the Customer Success Lead at Tenpo since March 2023, Ivanna previously held key roles at Banco Santander, including Jefe de Proyectos and Analista Control y Calidad, where responsibilities included leading digital transformation projects. Prior experience at Banplus Banco Universal involved product development and project management, focusing on client needs and service improvement. At Banco de Venezuela, Ivanna contributed to project preparation and agile team management, ensuring high-quality solutions were delivered. Ivanna began the career as an Analyst at PwC Venezuela and holds multiple degrees, including a Diplomado in Transformación Digital from Universidad Adolfo Ibáñez and a Systems Engineering degree from Universidad Metropolitana.