Panicker Manoj

Panicker Manoj is an experienced leader in transformation and customer journey management, currently serving as Head of Transformation at Thames Water since April 2022, focusing on end-to-end wastewater operations and customer satisfaction. Prior to Thames Water, Panicker held multiple roles at British Gas from February 2008 to March 2022, including Customer Journey Owner - In-life, where responsibility lay in designing and improving customer-focused journeys, and Workstream Lead – Customer Journey, emphasizing customer-first operating models. Panicker's tenure at British Gas also included leading global solutions for customer experience, optimizing operations, and enhancing billing processes. Earlier experience includes leadership roles in production and engineering at Essel Propack Limited and EPCOS, with a focus on production efficiency and new product development. Educational credentials include a Bachelor of Technology in Electrical and Communications Engineering from MACE, India, and a Bachelor of Engineering in Electrical, Electronic and Communications Engineering Technology from Mahatma Gandhi University.