Ben Lappin

Ben Lappin is an experienced professional in customer engagement and retention, currently serving as Managing Director of Reader Revenues at The Guardian after previously holding several senior roles in customer experience management. At The Guardian since January 2017, Ben has progressed through various leadership positions including Director of Retention & Customer Experience. Prior to this, Ben contributed to DMA UK as Chair of the Contact Centre Council and served in multiple roles at News UK, culminating as Head of Customer Service. Earlier career stages included key operational and management roles at spokenfor, CCI Solutions, and Telegen UK, along with a brief tenure as General Manager at Penfro Bed & Breakfast. Ben holds a BA in Humanities from the University of Brighton.