Felicia Thurmon-Mayberry

Felicia Thurmon-Mayberry is an experienced professional with a strong background in program management and customer service within various industries. Currently serving as the Associate Program Manager/Virtual Call Center Manager at Lash Group since September 2022, Felicia provides essential support to the SAL team while promoting a positive work environment. Previous roles include Quality Assurance Manager at Hexaware Technologies, Operations Specialist/Customer Support Analyst at Sage, Senior Client Relations Specialist at E2 (now Stericycle Environmental Solutions), and multiple supervisory positions in call centers at LeasePlan USA, COMCAST, and Sanofi-Synthelabo. Felicia holds education from Kennedy King College and has built a diverse career spanning over three decades in customer relations, operations, and quality assurance.