Fausto Jensen

Fausto Jensen is a seasoned professional in customer service management with extensive experience in coordinating teams to enhance customer satisfaction and operational efficiency. Currently serving as a Customer Service Coordinator at The Mosaic Company since January 2017, Fausto has been instrumental in developing problem-solving resources and enhancing the overall customer experience. Previously, as a Senior Customer Service role, Fausto provided operational support and performance analysis. Prior experience includes working as a Customer Service Specialist at FDF Latin America from June 2012 to December 2016, where expertise in contract execution, internal problem-solving, and customer negotiation was demonstrated. Fausto holds a Bachelor of Business Administration from Pontifícia Universidade Católica do Paraná, along with two postgraduate degrees in Engineering Management and Negotiation Strategies from the same institution.