Gail Russell

Gail Russell is an accomplished executive with extensive experience in customer experience and marketing leadership within the banking sector. Currently serving as the Global Head of Customer Experience at HSBC since October 2016, Gail has also held key roles such as Group Head of Marketing for Wealth and Personal Banking and Global Head of Retail Business Banking. In addition to current duties at HSBC, Gail is a Non-Executive Director at Bud since March 2024. Previous positions include Director of Product and Marketing at Charities Aid Foundation, Head of Transaction Banking & Liabilities at Standard Bank Group, and Head of Banking Products at Citi. Gail's background also includes significant roles at Post Office Financial and Travel Services and TD Canada Trust, along with foundational experience at Lloyds Bank. Educational qualifications include Executive Education in Developing Strategy for Value Creation from London Business School and a BSc (Hons) in Forensic Chemistry from the University of Strathclyde.