Nikki Matters

Nikki Matters is a Senior Customer Success Manager at Thrive, overseeing a $3M customer portfolio and fostering relationships across HR, D&I, and L&D departments to enhance solution adoption and engagement strategies. Previous roles include Account Manager at WeWork, where Nikki managed $5.7M in revenue from major media and tech clients, and Team Lead for Inside Sales, focusing on lead qualification and team development. Additional experience encompasses development executive work at UJA-Federation of New York, coordinating studies at Common Threads, and a varied educational background, including a Master's in Secondary Education from American University and certification as an Integrative Nutrition Health Coach.