Babul Balakrishnan

Babul Balakrishnan is an experienced professional in customer experience and operations, currently serving as the Head of Customer Experience Operations and Global Head Of Customer Care at Thunes since August 2021. Prior to this role, Babul worked as a Thinkfluencer at Tigerhall, sharing industry insights through various multimedia platforms. Babul's extensive background includes leadership positions such as AVP Customer Experience Operations at StarHub, Head of Customer Experience Asia Pacific at DHL eCommerce, and Program Manager for Global Service Quality at DHL Express. Babul has a solid foundation in implementing customer success strategies, improving operational efficiency, and leveraging technology to enhance customer satisfaction. Babul holds a BSc (Hons.) in Computer Science from Queen Mary University of London.