Marina Velkova

Marina Velkova currently serves as Team Lead at Tide since October 2021, bringing extensive experience in team management and customer support from a previous role as Team Manager at Sutherland from December 2016 to October 2021. At Sutherland, Marina managed a team of over 15 customer service representatives, focusing on their development and performance while conducting coaching sessions and executing managerial operations, including scheduling and hiring. Marina also worked as a Technical Subject Matter Expert and in Technical Support roles, consulting on metrics and providing technical solutions to enhance service quality and customer satisfaction. Prior to these roles, Marina held multiple bartending positions at Ocean Edge Resort & Golf Club. Marina holds a Bachelor's degree in Sociology from New Bulgarian University, obtained in 2016.