Kenn Ng Ying Wee

Kenn Ng Ying Wee is a seasoned professional with extensive experience in customer experience strategy and operations management. Currently serving as the Global Customer Experience Recover Strategy Program Manager at TikTok since November 2024, Kenn is focused on establishing and optimizing global compensation strategies to enhance user experience. Prior to this role, Kenn held various positions at Shopee from January 2022 to November 2024, including Assistant Manager for Regional Return/Refund Operations, where critical gaps were identified in the return journey through a data-driven approach. Previous experience at ExxonMobil included roles as an LNG Analyst and Contracts Lead, providing considerable expertise in market analysis and vendor management. Kenn holds a Bachelor of Engineering in Chemical Engineering and is pursuing a Master of Technology in Artificial Intelligence Systems at the National University of Singapore.