Sergio Pena

Sergio Pena is a seasoned Product Manager with extensive experience in onboarding and activation strategies. At Neon since September 2021, Sergio has achieved significant milestones, including a 40% increase in activation rates and a 61% reduction in time to value within the fintech industry. Sergio's initiatives have resulted in over 90% positive Customer Effort Score ratings and a substantial reduction in customer contact rates. Prior to Neon, Sergio spent over a decade at CI&T, where responsibilities included aligning customer needs with business goals, leading engineering teams, and employing data-driven decision-making. Notable past roles include Product Owner & Scrum Master for a high-profile marketing campaign during the FIFA World Cup and Software Developer for a major corporate application on Google Cloud. Sergio holds a Bachelor's degree in Computer Engineering and an MBA in Project Management.