Chloe-Louise Armer serves as the Global Sustainability Manager at TM Forum since September 2023, following a role as Social Responsibility Lead at giffgaff where responsibilities included the development and deployment of purpose strategy and B Corp certification. Prior experience includes positions as Product Manager at BBC Studios, Senior Advisor at CBRE, where significant contributions were made to the CSR strategy, and Learning Management Systems Coordinator at CBRE, collaborating on EMEA LMS strategy. Earlier roles featured a position as Learning Management Systems Analyst at Burberry. Chloe-Louise holds a BSc in International Development and Globalisation from Birkbeck, University of London, and a Master of Science in Sustainable Development from the University of Exeter.