Customer Support Team
About
The Customer Support Team at Tome is dedicated to ensuring a seamless user experience by providing exceptional assistance and guidance to customers throughout their journey. They work closely with the Customer Success Lead to address inquiries, refine onboarding processes, and enhance overall satisfaction. Collaborating with the VP of Sales, they also gather feedback to inform product improvements, while the Recruiting Lead plays a key role in building a skilled support team that embodies Tome's commitment to effective storytelling.