Jada Shamley has extensive experience in technical support and project management, currently serving as Program Manager for FedRAMP at Totara since August 2021, previously holding roles as Project Manager and Technical Support Consultant. Prior to Totara, Jada worked at Nichiha USA from July 2019 to August 2021 as a Senior Information Technology Administrator, managing IT systems, user accounts, helpdesk administration, and software licensing. Earlier positions at Kennesaw State University included Technical Support Specialist, Administrative Associate II, and Student Assistant, focusing on user support, administrative tasks, and event planning. Jada earned a Bachelor's degree in Biology from Kennesaw State University from 2013 to 2017, following graduation from Grayson High School in 2013.