Elie Naamy

Elie Naamy, CCXP, currently serves as the Director of Performance and Continuous Improvement at Transat, a role held since October 2023. Naamy's extensive experience includes leadership positions at Hopper, where responsibilities included Director of Customer Support and Senior Manager of Customer Service from November 2021 to October 2023. Prior to that, Naamy was the Director of Customer Experience at Exo – Réseau de transport métropolitain from May 2018 to November 2021, and held various managerial roles at Nestlé Nespresso SA, IKEA, Services Triad Inc., Capital One, GE Capital, and Hbc, Credit and Loyalty Management. Educational qualifications include a Bachelor in Business Administration and a Certificate in Process Management from HEC Montréal, as well as a Certificate in Equine Science from the University of Guelph completed between 2018 and 2020.