Rinaldi Yushar Rosadi

Rinaldi Yushar Rosadi is an experienced professional in quality assurance and training, currently serving as the Training and Quality Assurance Manager at Transcosmos Indonesia since February 2024. Previously, Rinaldi held the position of Quality Assurance Lead at Ula from April 2022 to October 2023, where responsibilities included evaluating and calibrating QA efforts. Prior to that, Rinaldi led the Customer Operations - Center of Excellence team at JD.ID from October 2018 to April 2022, managing various specialists to enhance customer service quality. Rinaldi's career began at Wgroup ID, where positions included Customer Care Quality Assurance Specialist and Customer Care Specialist for Lazada Indonesia. Rinaldi holds a Bachelor's Degree in Law from Universitas Sebelas Maret, obtained between 2009 and 2016.