Raymond Duron

Raymond Duron is a seasoned technical consultant with extensive experience in technical support and account management. Currently serving as a Senior Technical Consultant and Technical Account Manager at Tripwire since October 2015, Raymond has a proven track record in providing comprehensive support for various products, training and mentoring staff, and publishing support documentation. Prior experience at Symantec includes several roles, such as Sr Advanced Tech Support Engineer, where responsibilities encompassed developing and delivering training for a global support team and troubleshooting complex cases. Additional roles at Symantec featured quality assurance and case management through Salesforce. Raymond's career began with positions at PRO Unlimited and Sage, providing a strong foundation in customer service and technical support for various software solutions. Education includes a diploma from Willamette High School and coursework at Lane Community College.