Zohra Mevawala

Zohra Mevawala currently serves as Product Support Manager at Twenty5 since November 2023. Prior to this role, Zohra held the position of Customer Service Lead at ePayLater from 2017 to November 2024 and has extensive experience at Maersk Global Service Centres (India) Pvt. Ltd., where Zohra worked from March 2012 to December 2020 as a Team Leader and Process Expert. Zohra has managed teams of varying sizes, overseen complaint handling processes, and implemented process improvements while focusing on customer satisfaction and performance metrics. Zohra holds a Bachelor's Degree in Business/Commerce from M.K.S. College of Commerce & Economics and an Associate's Degree from Versova Welfare Association High School & Jr. College.